Frequent questions

What is Zip Housing?

Is Zip Housing a Collection of Exclusive Apartments? Fully furnished and conveniently located for long and short stays for your work or tourism trips.

How can I reserve?

Very simple, can you book like this?:

Directly from our website ziphousing.com, with the best price guaranteed.

*If you want to know about our special corporate rates, group packages, long stays or inquire about special requirements, write to us here.

How long can my stay be?

You can reserve a minimum of one night to a maximum of one year. If any of our locations have a different minimum stay, you will find it in their description

Do you have a 24 hour reception?

Yes, do all our properties have a 24-hour reception?

Will I have cleaning services?

Do our departments have different cleaning plans? You can check it in the profile of each property.

Are shared spaces in hotels enabled?

Due to COVID regulations, almost all buildings currently have common areas such as the pool, gym, and barbecue area closed. However, some allow its use with limited capacity. We recommend that you consult us before booking to have the most up-to-date information possible.

Do they have breakfast service?

Breakfast ☕ is an additional service and must be requested at the time of check-in. Find out the conditions and details of the breakfast service in the profile of the property you are interested in.

Do you have parking?

The parking lot? It is not included in our rates, but you can request it at check-in as an additional service. Check it in the property profile.

What are the Cancellation Policies?

During the booking process, you will have different rate options and cancellation or refund options. Review it carefully to have a pleasant experience?!

What are the payment options?

Can you pay with:? Cash (local or foreign currency)? Credit or Debit Cards? Bank transfers

Do you accept pets?

Some of our properties are Pet Friendly?, but that depends on each location. Please check it in the profile of the property you want.

Do you have departments adapted for people with disabilities?

Most of our properties are adapted, but ideally you should check it in the profile of the property you are interested in.

Is smoking allowed inside the apartments?

All of our properties are smoke-free, so is it prohibited? smoking inside the facilities. Remember that fines apply if you smoke inside the apartments.

Are national taxes included in the rate?

The published rates do not include national taxes. To obtain the VAT / VAT exemption, the presentation of additional documentation will be requested, depending on each jurisdiction.

What happens if something breaks inside the apartment during my stay?

At the time of Check In, a guarantee will be requested, which will be used to cover expenses for this type of incident, if necessary.

Is tap water drinkable?

Is tap water drinkable? in all our departments. It can be consumed without problem.

Do the apartments have basic kitchen utensils?

Yes, all apartments have pots, pans, cutlery and more.

Do you have movies and entertainment service?

No, the apartments do not have this service. However, all the televisions are Smart, so you can set your Netflix, HBO or Amazon Prime Video username, for example, and close it at the end of your stay.