Frequently Asked Questions
How can I make a reservation?
You can book directly on our website in just a few steps. Simply select your dates, apartment type, and confirm your stay securely.
👉 By booking directly with us, you get the best price guaranteed.
What payment methods are available?
We accept credit cards, debit cards, and other secure online payment methods. Options may vary depending on the selected rate.
Do rates include taxes?
No, published rates do not include VAT.
According to local regulations, VAT applies only to:
Chilean citizens
Foreign guests staying more than 90 consecutive days in Chile
Foreign guests staying less than 90 days are exempt from VAT, provided they meet current immigration requirements.
Can I modify or cancel my reservation?
Yes, depending on the selected rate:
Flexible rates: allow changes or cancellations free of charge within the specified timeframe.
Non-refundable rates: offer a better price but do not allow modifications.
We recommend reviewing the conditions before confirming your booking.
Do you offer discounts for long stays?
Yes, we offer special rates for extended stays.
👉 The longer you stay, the better the rate.
Why should I book directly with Zip Housing?
Booking through our website gives you exclusive benefits:
Best price guarantee
Special discounts
Greater flexibility for changes
Direct and personalized service
Check-in & Check-out
Check-in: from 3:00 PM
Check-out: until 11:00 AM
Can I request early check-in or late check-out?
Yes, subject to availability and may involve an additional fee.
We recommend requesting it in advance.
How does the check-in process work?
Check-in is fast and 100% online. Before your arrival, we will send you a check-in form that must be completed with your details.
It is important to complete this form before the check-in time, as once your information is verified, we will send you the electronic access code to your apartment.
👉 Without the completed check-in form, access to the apartment will not be possible.
What if I arrive outside check-in hours?
No problem. We can coordinate your arrival to ensure smooth access.
What does the apartment include?
All our apartments are fully equipped and include:
- Fully equipped kitchen
- Bed linens and towels
- High-speed WiFi
- Smart TV
- Air conditioning / heating (seasonal)
Do the apartments have a kitchen?
Yes, all units feature a fully equipped kitchen for a comfortable stay.
Is housekeeping included?
Yes. The rate includes one weekly cleaning service during your stay.
Additional cleaning services are available upon request for an extra fee.
Is smoking allowed in the apartments?
No. All our apartments are 100% smoke-free.
How many people can stay in the apartment?
Capacity depends on the apartment type. You can see the details for each unit when booking.
Can I request cribs or extra beds?
Yes, we can provide cribs free of charge, subject to availability.
We do not offer extra beds.
Are visitors allowed during the stay?
For security reasons, all visitors must be authorized in advance.
Do you offer parking?
Yes, we offer underground parking at an additional cost.
It must be requested at the time of booking and is subject to availability.
Do you offer breakfast?
No, we currently do not offer breakfast service.
Is there a 24-hour reception?
We do not have a 24-hour front desk.
However, the building has 24-hour concierge service, providing security and controlled access at all times.
Our customer service hours are:
Monday to Friday: 08:00 AM – 08:00 PM
Weekends & holidays: 10:00 AM – 02:00 PM
Is a security deposit required?
We do not require a cash deposit.
However, a credit card is required as a guarantee and may only be used in case of damages or breach of stay conditions.
What happens in case of damages?
Any damages will be assessed and, if applicable, charged to the credit card provided as a guarantee.
Do you issue invoices for companies?
Yes, we provide invoices for companies and corporate travel.
Do you offer corporate rates?
Yes, we offer special conditions for companies and frequent stays.
👉 Contact us to receive a personalized proposal.
Need More Help?
If your question isn’t listed here, please reach out through our contact form. Our team is ready to assist you promptly.